? Act as the first-line ICT user support.
? Maintain, upgrade or enhance existing systems including troubleshooting and providing continuing user support including laptops, printers, mobile devices, and their associated software and peripherals.
? Arrange and oversee maintenance for ICT related services, including keeping stocks of spare parts and equipment to support the repair and maintenance of ICT equipment.
? In the absence of ICT Specialist, Escalate the case to UNFPA HQ when necessary, if a local solution is not possible.
? Maintain Global Directory, Quantum profile requests, email access, group lists.
? Configure, set up and maintain office LAN and WAN systems.
? Employ state of the art ICT vendor management practices to ensure that services provided by vendors are acceptable.
? Support automation of office workflows, innovation and digitalization initiatives of the RO.
? Support creation and visualization of KM tools and products, including regional projects.
? Provide ICT support during internal/external office meetings, including with video and audio conferencing set up preparation.
? Maintains an up-to-date inventory of software and hardware in the RO.
? Work in tandem and backstop RO ICT Specialist to ensure uninterrupted service provision by the RO to COs.
? Undertake other duties related to the ICT as may be required by the RO.

3 years of experience in ICT helpdesk support, preferably in an international setting and relevant areas.
● Experience supporting Windows systems (10, 11), MS 365 services, computer hardware and software deployment and administration.
● Understanding and experience with IP networking.
● Certification on CISCO Meraki and Microsoft Azure Fundamentals is an asset .
● Other Desirable Skills: Good communication and personal interaction skills, strong client orientation, sound judgment, writing skills.

Required Education:
● Secondary Education or Technical/Vocational Diploma in Computer Science, Information Systems, Information Management, or hardware and software management and application or relevant areas. Bachelor's degree is desirable. Special certifications in hardware and software management and application are asset.

The UN Volunteer will be based in Istanbul for this full-time assignment. The UN Volunteer will be responsible for arranging his/her own housing and other living essentials. You can check full entitlements at the duty station at https://app.unv.org/calculator. The complete UN Volunteer Conditions of Service is available at https://explore.unv.org/cos Summary of National UN Volunteer (Specialist) Entitlements: Paid in Turkish Lira • Current Monthly Living Allowance (MLA) is USD 1,360 (Paid in Turkish Lira) As per UN’s diplomatic mission status, it is not included in National Security Institution’s (SGK) system but can be only initiated on private basis. • Private insurance: Health, dental, life and dismemberment coverage by CIGNA • Entry allowance (one-time payment): USD 400 • Exit allowance: USD 113 per month and upon the satisfactory completion of assignment • Annual leave: 2.5 days accrued per calendar month • Free access to different learning platforms and UN & UNV network Notes: 1) The allowances are in no way to be understood as compensation, reward or salary in exchange for the volunteer work. 2) It's important to note that UNV assignments are volunteer assignments, not employment. The purpose of the allowances and entitlements paid to UN Volunteers is to enable UN Volunteers to sustain a secure standard of living at the duty stations in line with United Nations standards without incurring personal costs. The allowances are in no way to be understood as compensation, reward, or salary in exchange for the UN Volunteer’s service. Contingent on specific eligibility criteria, location of the volunteer assignment, and contractual type and category, the payment of allowances will begin from the date of Commencement of Service For more information on entitlements please read the Condition of Service (https://explore.unv.org/cos).