Qualifications and Job Description (REMOTE)
Jotform is an online form builder with over 20 million users worldwide. Our offices are
located in San Francisco, London, Sydney, Vancouver, Ankara, İstanbul and İzmir. We're
looking for Customer Support Specialists to work remotely or in our Ankara office, which
is located in a relaxed and fun environment in Hacettepe Teknokent.
Proficiency in English (especially writing skills) is extremely important for this position
since you will be communicating with customers continuously. Your cover letter and CV
will be examined thoroughly and even punctuation and capitalization errors will be taken
into consideration. Therefore, please double check your CV and cover letter before
applying.

Here are the requirements for this position:
- Strong communication skills, and excellent written communication skills in
English
- 2 years minimum proven track record of great customer service experience
(bonus points for SaaS/tech startup customer support experience)
- Willingness to make a long-term commitment to Jotform as employer
- HTML & CSS knowledge is nice to have
When you will be a member of our team, you will:
- Provide consistently friendly, helpful, knowledgeable, and timely support to our
clients, striving to provide the correct solution the first time around.
- Ask insightful questions that get to the root cause of the customer’s problem
- Generate solutions and best quality answers using your product knowledge, our
knowledge bases and your creativity
- Educate and inspire Jotform users to get the most out of our platform
- Take repetitive, easy or simple questions for the same product each day as a
stress reliever
- Build relationships with clients through open and honest communication